Frequently Asked Questions

Yes, our customer service can process your order over the phone or by email. If you call to order but wish to use a payment method that can only be processed online, we can send an online payment request to you via email.

Yes. Please Contact us to make your order changes at least 2 working days before the scheduled delivery date. To make sure a timely delivery for your order, we will not accept any last-minute change request before and on the day of delivery.

Yes. You can mail or bring your own greeting card to our Hong Kong spot or Kowloon spot. Our florists and gift specialists will attach your card to the flower arrangement for you. Alternatively, you can also write your message card with our M FLORIST greeting card while you check out.

Yes. You’re always welcome to Contact us to make a special request, and we will fulfil it with our best endeavours. Please note that additional fees may be required depending on the request. If your order has already been packaged or dispatched for delivery, we will not be able to change anything.

You should receive an email confirmation within 10 minutes
after placing your order. You can also check your junk/spam email folder to make sure the confirmation email is not identified as a spam email. If you still don’t see our email confirmation, please contact our customer service

After your flower order is delivered, you will receive a confirmation email about the order completion on the same day. If you wish to check the delivery status of your flowers, you can Contact us on the day of its delivery.

You can pay for your orders via credit card (Stripe Payment), PayPal, PayMe, online bank transfer to our HSBC account or direct bank deposit at banks and ATMs. Please visit the Methods of Payment for more details.

Yes, paying for your orders online is totally safe. We use Stripe Payment to process our online credit card transactions for protecting your payments. Stripe uses best-in-class security tools and practices to maintain a high level of security. Stripe is strictly audited by PCI-certified auditors. It acquired PCI Service Provider Level 1 certification, the most stringent level of certification in the payment industry.

All credit card information is encrypted safely with AES-256 Encryption. The decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons can obtain plaintext card numbers but only request the card information to be sent to a service provider on a static whitelist. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure and does not share any credentials with Stripe’s primary services.

We're delighted to offer free shipping within Hong Kong island and Kowloon. Flat rate shipping to New Territories is $180.

Please visit Flower Delivery Service for more details.

Yes. You can cancel your order if you confirm the cancellation with our customer service team at least 2 working days prior to the scheduled delivery day, and we will refund to your preferred payment account. Please note that an administrative fee of HK$300 will be charged for order cancellation. To make a cancellation request, please Contact us and provide your order and payment details.

Cancellation does not apply to seasonal products, and flower order that has already been packaged, dispatched for delivery,or completed. The order payment will not be refunded for unsuccessful cancellations.

Yes. You can upgrade your order with HK$250 and select “Specific Time Delivery” in the order form during checkout. You can state your preferred delivery time at the “Special Instruction” box. Specific time delivery is measured on an hourly basis, e.g. 3pm – 4pm.

Please visit Flower Delivery Service for more details.

Yes. If you place your order before 2pm Monday to Saturday, we can deliver the flowers no later than 9pm on the same day. Please note same-day delivery service is available for seasonal and living collection only.

Please visit Flower Delivery Service for more details.

Yes. You can pre-order your flowers weeks or days ahead and have them delivered on Sundays and public holidays. However, we currently do not provide same-day delivery on Sundays and public holidays.

Please visit Flower Delivery Service for more details.

Yes. Please be sure to enter our office address at the shipping details in the order form.

With proper care, our flowers can last up to 3-5 days. We strongly advise you to place the flowers in a cooler location and keep out of
direct sunlight.